Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery time depends on your location, product availability, courier service, and other factors. Once your order is dispatched, please refer to the shipping updates and tracking information provided for your order.
Browse our skincare collection, select the product you want, and follow the checkout instructions on our website. Please review your order details, delivery address, and payment information carefully before confirming your purchase.
If you need to correct your delivery address, contact us as soon as possible at info@berryandbubble.com or +91 9875030960. Address changes may not be possible once your order has been processed or handed over to the courier.
After your order has been dispatched, you can track its delivery status using our Track Order page. Enter the required shipment details to check the latest tracking updates. If you need assistance, contact our customer support team with your order number.
Online payments are processed through our payment service provider, Razorpay. Your payment is subject to the applicable payment provider’s security procedures and terms. Never share your OTP, password, or other confidential payment credentials with anyone claiming to be our support team.
The applicable product price and any delivery charges or other applicable charges will be shown during checkout. Please review the final order total before placing your order.
Berry & Bubble offers delivery to serviceable locations in India. Delivery availability depends on the destination PIN code and courier serviceability. Please enter your complete address and PIN code during checkout to check whether delivery is available.
Depending on product availability, packaging, and courier arrangements, items in an order may be shipped together or separately. Please refer to your shipment notifications for the latest delivery information.
If you need help with a product
Returns and Exchanges
For hygiene and product-safety reasons, we do not accept routine returns or exchanges for products ordered correctly. However, if you receive a damaged, defective, incorrect or materially different product, please contact us promptly so we can review the issue under our policy and applicable consumer rights.
Please contact us as soon as possible with your order number, photographs of the item received and the shipping label. We will review the details and guide you through the next steps.
Please contact our support team promptly and share your order number along with clear photographs of the damaged product and its packaging. Keep the product and packaging until we advise you on the next steps.
Please do not send a product back without contacting us first. If a return or replacement is authorised, our team will provide the applicable instructions and destination details.
You can contact Berry & Bubble using the details below:
Email: info@berryandbubble.com
Phone: +91 9875030960
Please include your order number when contacting us about an existing order.
Contact us immediately with your order number and the correct address. We will check whether the order can still be updated. Once the shipment has been dispatched, changes may not be possible.
Please contact us as soon as possible if you want to change or cancel an order. We will check its current processing and shipping status. A cancellation or address change may not be possible after dispatch. Any eligible cancellation or refund will be handled according to our Terms & Conditions and applicable law.
Products are available subject to stock. If an item is marked out of stock, please check the product page again later or contact us to enquire about availability. A restock date is not guaranteed unless explicitly stated.