Privacy Policy
Last Updated: 9 October 2026
At Berry & Bubble, operated by H. K. ENTERPRISES, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices available to you when you visit berryandbubble.com, create an account, place an order, or contact us.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek the appropriate consent before processing your personal information.
1. Who We Are
Berry & Bubble is a skincare brand marketed by H. K. ENTERPRISES. We operate an online store offering skincare products, including face wash, face serum and moisturizer.
Business / Brand: Berry & Bubble
Business Name: H. K. ENTERPRISES
Business Address: E-501, Suramya Residency, Nikol, Ahmedabad – 382350, Gujarat, India
Email: info@berryandbubble.com
Phone: +91 9875030960
Website: https://berryandbubble.com/
For privacy-related questions, requests or complaints, you may contact us using the details above.
2. Personal Information We Collect
Depending on how you use our website, we may collect the following categories of information:
A. Information You Provide
- Contact information: Your name, email address and mobile number.
- Order information: Products purchased, order number, order history, quantity, order status and related communications.
- Billing and delivery information: Billing address, shipping address, city, state, PIN code and other details needed to process and deliver your order.
- Account information: Username, account details and authentication information when you register for a customer account.
- Customer support information: Information you provide when contacting us about an order, delivery, payment, product or complaint.
- Other information: Information you voluntarily provide through forms, surveys, feedback or other interactions with our website.
B. Payment and Transaction Information
Payments made through our website may be processed by Razorpay and its relevant payment partners. We may receive transaction-related information such as payment status, transaction reference, payment identifier, amount, date and refund status, where applicable.
Your card details, UPI credentials, banking credentials and other sensitive payment authentication information are handled through the relevant payment provider’s systems. We do not intend to collect or store your complete card number, card security code, UPI PIN, banking password or other payment authentication credentials on our website. You should never share these credentials with us.
C. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically by WordPress, WooCommerce, our hosting provider or other services enabled on the website. This may include your IP address, browser type, device information, operating system, pages visited, referring website, access timestamps, error logs and cookie identifiers.
The information actually collected depends on the website features, security tools, analytics services and cookies that are enabled.
3. How We Use Your Information
We use personal information only for legitimate business purposes and other purposes permitted by applicable law, including:
- Creating and managing customer accounts.
- Processing, confirming and fulfilling orders.
- Accepting payments and verifying transaction status.
- Arranging shipping, delivery, tracking and delivery-related communication.
- Responding to customer enquiries, complaints and support requests.
- Processing eligible cancellations, refunds, payment disputes and other order-related resolutions.
- Sending essential order confirmations, payment updates, shipping notifications and service messages.
- Maintaining website functionality, preventing fraud, detecting suspicious activity and protecting our business and customers.
- Maintaining business, accounting, tax, transaction and other legally required records.
- Understanding website performance, improving the shopping experience and troubleshooting technical issues.
- Sending promotional communications where permitted by law and, where required, with your consent.
- Establishing, exercising or defending legal claims and complying with lawful requests from competent authorities.
We do not sell your personal information to third parties for their independent marketing purposes.
4. Payments Through Razorpay
Our website may use Razorpay to facilitate online payments. When you initiate a payment, relevant information may be shared with Razorpay and the banks, payment networks or other payment service providers involved in processing the transaction.
These providers process information in accordance with their applicable privacy notices, contractual arrangements and legal obligations. Their processing of your information is also subject to the terms applicable to their services.
Berry & Bubble may use the payment confirmation and transaction information made available to us to verify your order, update its status, respond to payment enquiries and process eligible refunds or disputes.
Payment processing is subject to the payment provider’s availability, security checks, transaction rules and applicable banking requirements. We do not guarantee that every payment attempt will be successful.
5. Shipping and Sharing Information with Shiprocket
We may use Shiprocket and the relevant courier or logistics partners to arrange and manage deliveries across serviceable locations in India.
To fulfil an order, we may share the recipient’s name, mobile number, delivery address, PIN code, order reference, shipment details and other information reasonably necessary for delivery, tracking, delivery verification, return-to-origin handling or shipment-related support.
These service providers may process your information according to their own applicable privacy notices and contractual obligations. We share only information reasonably necessary for the relevant purpose, subject to applicable law.
6. Other Third-Party Service Providers
We may share relevant information with trusted service providers that help us operate our website and business, including:
- Website hosting, infrastructure, security and backup providers.
- WordPress and WooCommerce services required to operate the online store.
- Payment gateways, banks and payment processing partners.
- Shipping, courier and logistics providers.
- Email, communication and customer support providers.
- Analytics or performance services, if enabled on our website.
- Professional advisers, auditors and legal or regulatory authorities where appropriate or legally required.
We do not claim that every listed service is active at all times. Information is shared with a provider when required for a relevant function, legitimate purpose or legal obligation. Where required, appropriate contractual and security measures will be used.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain shopping sessions, remember preferences, help secure the website and understand website usage.
WooCommerce may use cookies or session-related technologies to support features such as the shopping cart, checkout and customer account. The specific cookies used depend on the features and services enabled on our website.
Where analytics, advertising or other non-essential technologies are enabled, they may collect additional usage information subject to applicable consent requirements. You can manage available cookie preferences through any consent tool provided on the website and through your browser settings. Disabling certain cookies may affect shopping cart, account or checkout functionality.
For more information about cookies generated by WooCommerce, you may refer to the official WooCommerce cookie documentation.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. Depending on the relevant system, these measures may include access controls, website security measures, secure connections, updates, backups and the use of established payment and delivery providers.
No website, internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security. If a personal data breach occurs, we will take appropriate steps as required by applicable law.
9. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, taxation, fraud prevention, dispute resolution and compliance with legal obligations.
Retention periods vary according to the type of information, the purpose for which it was collected and applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law, subject to legitimate retention requirements and lawful exceptions.
Deleting a customer account does not necessarily mean that all order, payment, tax or transaction records can be immediately deleted where retention is legally required or otherwise permitted.
10. Your Privacy Rights and Choices
Subject to applicable law and any relevant conditions or exceptions, you may contact us to:
- Request access to information relating to your interactions with our website.
- Request correction or updating of inaccurate personal information.
- Request deletion of personal information where deletion is legally available and the information is no longer required to be retained.
- Withdraw consent for processing that is based on your consent, where applicable.
- Opt out of promotional emails by using an unsubscribe option where available or by contacting us.
- Raise a privacy concern or complaint regarding the handling of your information.
To submit a request, email info@berryandbubble.com with the subject line Privacy Request. Please describe your request and provide enough information for us to verify it. We may request reasonable verification to protect your information from unauthorised disclosure.
We will respond within the time required by applicable law. Certain requests may be limited where information must be retained for legal, accounting, security, fraud-prevention or dispute-resolution purposes.
11. Marketing Communications
We may send service-related communications necessary to process or manage your orders. Where permitted by law, we may also send promotional emails or messages if you have subscribed, consented or otherwise meet the applicable legal requirements.
You may opt out of promotional communications at any time. Opting out of marketing will not prevent us from sending essential messages about an existing order, payment, delivery, security issue or other necessary service matter.
12. Children’s Privacy
Our website is intended for customers who are legally able to enter into transactions under applicable law. We do not knowingly seek to collect children’s personal information for purposes that are not permitted by applicable law. Where processing children’s personal data requires parental or guardian consent or other safeguards, we will follow the requirements applicable to that processing.
If you believe that a child has provided personal information to us in circumstances that are not permitted, please contact us so that we can review the matter and take appropriate action as required by law.
13. External Websites and Third-Party Services
Our website may contain links to third-party websites or services, including payment providers and delivery tracking services. When you access a third-party website, its own privacy policy, security practices and terms apply to your use of that service.
We are not responsible for the independent privacy practices of third-party websites that we do not control. We encourage you to review their privacy notices before providing information directly to them.
14. International Processing
Our store primarily serves customers in India. However, certain hosting, payment, communication or technology providers may process or store information in locations outside India, depending on their infrastructure and service arrangements.
Where personal information is processed or transferred across borders, we will handle it in accordance with applicable legal requirements and any restrictions imposed by competent authorities.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers or applicable law. The revised version will be published on this page with an updated revision date.
Where required by applicable law, we will provide notice of material changes or obtain consent before applying changes to processing that requires consent. We encourage you to review this page periodically.
16. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with the applicable laws of India, including relevant data protection and consumer protection requirements, as applicable to the processing and services described in this Policy.
Nothing in this Policy is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded or restricted under applicable law.
17. Contact and Privacy Complaints
If you have a question, request or complaint about this Privacy Policy or the handling of your personal information, please contact:
Berry & Bubble — H. K. ENTERPRISES
E-501, Suramya Residency, Nikol, Ahmedabad – 382350, Gujarat, India
Email: info@berryandbubble.com
Phone: +91 9875030960
Please include your name, relevant order number (if applicable) and a description of your concern. We will review and respond to your request in accordance with applicable law.
Berry & Bubble
Glow like berry, Shine like bubble.