TERMS & CONDITIONS
Last Updated: 9 October 2026
Welcome to Berry & Bubble. These Terms & Conditions govern your access to and use of our website, https://berryandbubble.com/, and the purchase of products through our online store.
The website and online store are operated by H. K. ENTERPRISES, which markets skincare products under the Berry & Bubble brand.
By accessing our website, placing an order or purchasing a product, you agree to these Terms & Conditions, together with our Privacy Policy and applicable policies displayed on the website. If you do not agree with these Terms, please do not use our website to place an order.
1. Business Information
Brand Name: Berry & Bubble
Business Name: H. K. ENTERPRISES
Business Address: E-501, Suramya Residency, Nikol, Ahmedabad – 382350, Gujarat, India
Email: info@berryandbubble.com
Phone: +91 9875030960
Website: https://berryandbubble.com/
Our skincare products are offered to customers in India, subject to product availability, delivery serviceability and applicable laws.
2. Eligibility to Purchase
You must be legally capable of entering into a binding contract under applicable Indian law to place an order on our website.
If you are placing an order on behalf of another person or organisation, you confirm that you are authorised to do so.
You agree to provide accurate, complete and current information when placing an order and to update any information that is necessary for processing or delivering your purchase.
3. Products and Product Information
Berry & Bubble offers skincare products, which may include face wash, brightening face serum and moisturizer.
We make reasonable efforts to display accurate product descriptions, ingredients, product images, sizes, prices and usage instructions.
However:
- Actual product colours or packaging may vary slightly from the images displayed due to photography, lighting, display settings or packaging updates.
- Product availability may change without prior notice.
- You should read the product label, ingredients, directions for use and precautions before using any skincare product.
- If you have known sensitivities, allergies or concerns about a product’s suitability, consult an appropriate healthcare professional before use.
- Stop using a product and seek appropriate medical advice if you experience a significant adverse reaction.
Product information is provided to describe the products and their intended cosmetic use. It is not a substitute for professional medical advice, diagnosis or treatment. Individual results may vary.
4. Prices, Taxes and Offers
All prices on our website are displayed in Indian Rupees (INR), unless expressly stated otherwise.
The price applicable to an order is the price displayed at checkout when the order is placed, subject to any clearly disclosed applicable taxes, delivery charges, discounts or other charges.
Where a product price is displayed inclusive of applicable taxes, the relevant tax treatment will be reflected in the applicable invoice.
Promotional offers, coupons and discounts may be subject to specific eligibility conditions, validity periods and usage limits. We may modify or discontinue an offer prospectively, subject to applicable law and any order already confirmed under that offer.
If a material pricing or listing error is identified before an order is accepted, we may contact you to clarify the issue or cancel the affected order and refund any payment received, as applicable. We will not use this provision to avoid obligations relating to an order merely because a product is no longer commercially convenient to supply.
5. Orders and Order Confirmation
When you place an order, you are submitting a purchase request for the selected products.
An automated order confirmation or payment notification does not necessarily mean that the order has been finally accepted for fulfilment.
Orders are subject to verification, product availability, payment status where applicable, accurate delivery details and other legitimate fulfilment requirements.
We may contact you if additional information is reasonably necessary to process an order.
An order may be declined or cancelled for legitimate reasons, including:
- The product is unavailable.
- The delivery address is incomplete or cannot be serviced.
- Payment fails or cannot be verified.
- We identify a suspected fraudulent, unauthorised or duplicate transaction.
- A material product listing or pricing error affects the order.
- Fulfilment is prohibited by applicable law or becomes impossible due to circumstances beyond our reasonable control.
Where we cancel an order after receiving payment, we will initiate an applicable refund in accordance with these Terms and applicable law.
6. Payment Terms
We may offer online payment methods made available through our payment gateway, Razorpay, subject to availability and the applicable payment provider’s terms.
Available payment methods may include UPI, debit cards, credit cards, net banking or other methods enabled at checkout. The actual options displayed during checkout will apply.
You agree to use a payment method that you are authorised to use and to provide accurate information required to complete the transaction.
Orders paid online will be processed subject to payment confirmation. A payment deduction alone does not always mean that the order has been successfully confirmed.
If an amount is deducted but the order is not confirmed, please contact us with your order reference, transaction reference and relevant payment details. Do not share your UPI PIN, card security code, banking password or OTP with us.
Payment processing, authorisation, settlement and transaction disputes may also be subject to the rules and procedures of the relevant payment provider, bank or payment network.
7. Shipping and Delivery
We aim to deliver orders to serviceable locations across India.
Orders may be shipped using Shiprocket and its associated courier or logistics partners, depending on the destination, availability and fulfilment arrangements.
The following conditions apply:
- Delivery availability depends on the destination PIN code and courier serviceability.
- Estimated delivery information, where displayed at checkout or in order communications, is indicative and may vary.
- Actual delivery time may be affected by courier operations, weather, public holidays, transportation disruptions, address issues or other circumstances beyond our reasonable control.
- Customers must provide a complete and accurate delivery address, PIN code, recipient name and contact number.
- You should ensure that someone is available to receive the parcel at the delivery address when necessary.
- Shipment tracking information may be shared through the available courier or logistics tracking system.
If an order is delayed beyond the stated delivery schedule, please contact us so that we can investigate the shipment and provide an appropriate update or resolution.
Nothing in this section excludes remedies available to customers under applicable law for non-delivery or other failures in fulfilment.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at info@berryandbubble.com or +91 9875030960 and provide your order number.
Cancellation requests will be considered according to the order’s fulfilment status and applicable law.
- Before dispatch: We will make reasonable efforts to stop processing or dispatch the order where cancellation is possible.
- After dispatch: Cancellation may no longer be operationally possible. Please contact us for assistance and any applicable resolution.
- Orders cancelled by us: If we cancel an order after receiving payment, we will initiate an applicable refund.
- Duplicate or unauthorised orders: Contact us promptly so that we can review the circumstances.
A cancellation request is not considered completed until we confirm the applicable outcome. Nothing in this section limits a cancellation right or other remedy that cannot lawfully be excluded.
9. Return and Exchange Policy
Berry & Bubble does not ordinarily accept returns or exchanges for customer-preference reasons, including a change of mind, ordering the wrong product, personal preference regarding fragrance or texture, or dissatisfaction solely because individual cosmetic results vary.
For hygiene and product-integrity reasons, customers should carefully check their product selection before placing an order.
However, this policy does not exclude applicable rights or remedies where a product is:
- Delivered damaged or defective.
- Different from the product ordered.
- Materially inconsistent with the description or features advertised or agreed upon.
- Not delivered as required under applicable law.
- Otherwise eligible for a remedy under applicable consumer protection law.
If you receive a damaged, defective, incorrect or materially misdescribed product, contact us promptly at info@berryandbubble.com with your order number, a description of the issue and clear photographs or other reasonable supporting evidence, where available.
Please retain the product and its packaging until we respond. We may request reasonable information to verify the issue and arrange an appropriate resolution.
Depending on the circumstances and applicable law, the resolution may include replacement, refund, exchange or another appropriate remedy.
We will not use the general no-return policy to deny a remedy that is required by applicable law.
10. Refund Policy
Refunds may be considered or required in circumstances including:
- An order is cancelled by us after payment has been received.
- A payment is successfully collected but the corresponding order cannot be fulfilled.
- A duplicate payment or verified erroneous transaction requires reversal.
- A refund is approved for a qualifying damaged, defective, incorrect or materially misdescribed product.
- A refund is otherwise required under applicable law or agreed as an appropriate resolution.
Refund eligibility depends on the circumstances, applicable law and the outcome of any necessary verification.
Refund Processing
Once a refund is approved, we will initiate it through the appropriate payment or refund channel.
We aim to initiate approved refunds within 5–7 business days, where operationally possible. This is a processing target, not a guarantee that the amount will appear in your account within that period.
The time required for the refunded amount to appear in your bank account, card, UPI account or other original payment method depends on the relevant payment provider, bank or payment network.
Where a refund is required by law, the applicable legal requirements and timelines will prevail over the indicative processing target above.
Refunds for prepaid orders will generally be made to the original payment method where supported and appropriate. If that method cannot be used, we may contact you to arrange a lawful and verifiable alternative.
For refund assistance, contact info@berryandbubble.com with your order number and transaction reference.
11. Cash on Delivery and Failed Deliveries
Cash on Delivery (COD), if offered at checkout, is subject to location serviceability, order verification and the conditions displayed during checkout.
Customers choosing COD must provide accurate contact and delivery information and make reasonable arrangements to receive the order and pay the amount due.
If a delivery fails because the address is incorrect, the recipient is unavailable, delivery is refused or other circumstances arise, the courier may return the shipment to us.
Repeated refusal of legitimate orders, false order information or misuse of COD may result in additional order verification or restrictions on future orders, subject to applicable law.
Any cancellation, refund or other consequence will be assessed in accordance with the applicable circumstances and consumer rights.
12. Customer Responsibilities
When using our website, you agree to:
- Provide truthful and accurate information.
- Use the website for lawful purposes.
- Avoid fraudulent orders, payment misuse or unauthorised transactions.
- Not interfere with website security, functionality or other users’ access.
- Not attempt to introduce malicious code, scrape restricted information or gain unauthorised access to website systems.
- Keep your account credentials confidential and promptly notify us of suspected unauthorised account activity.
- Review product information, ingredients, precautions and usage instructions before purchase and use.
We may take reasonable action to protect our website, customers and business against fraud, abuse, security incidents or unlawful activity.
13. Customer Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.
Please notify us promptly if you suspect unauthorised access or discover inaccurate account information.
We may restrict or suspend account access where reasonably necessary for security, fraud prevention, legal compliance or investigation of suspected misuse. Such action will be proportionate to the circumstances and will not remove rights relating to existing orders or remedies available under applicable law.
14. Privacy and Personal Information
Our collection and handling of personal information are described in our Privacy Policy.
To process and fulfil orders, we may share relevant information with payment providers, shipping and logistics partners, website hosting providers and other service providers, as described in that Policy.
Please review our Privacy Policy at: https://berryandbubble.com/privacy-policy/
By placing an order, you acknowledge that the personal information necessary to process your transaction and fulfil your order may be handled for those purposes in accordance with our Privacy Policy and applicable law.
Where separate consent is required for a particular processing activity, it will be obtained as required by law.
15. Intellectual Property
Unless otherwise stated, the Berry & Bubble name, logos, branding, website text, photographs, graphics, design elements and other original website content are owned by or lawfully used by the relevant rights holder.
You may access the website and its content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish or commercially exploit website content, brand assets or product images without prior written permission from the relevant rights holder, except where permitted by applicable law.
Nothing in these Terms transfers ownership of intellectual property to you.
16. Website Availability and Accuracy
We make reasonable efforts to keep the website available, secure and accurate. However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to maintenance, updates, hosting issues, network interruptions, security measures or circumstances beyond our reasonable control.
We may update website content, product descriptions, prices, features or availability from time to time. Changes will not remove rights already acquired by customers under applicable law or alter confirmed orders without an appropriate basis.
17. Limitation of Liability
To the extent permitted by applicable law, Berry & Bubble and H. K. ENTERPRISES will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control, including third-party network interruptions or temporary website unavailability.
Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, obligations that cannot lawfully be excluded, or consumer rights and remedies available under applicable law.
Where we are responsible for a failure to fulfil an order, we will address the matter in accordance with these Terms and applicable law.
18. Events Beyond Our Control
We will make reasonable efforts to fulfil orders and provide website services. However, delays or interruptions may occur due to events beyond our reasonable control, including natural disasters, severe weather, public emergencies, transport disruptions, strikes, government restrictions, network outages or significant courier disruptions.
Where such an event affects an order, we will take reasonable steps to communicate material updates and provide an appropriate resolution as required by applicable law.
19. Grievance Redressal
If you have a complaint relating to an order, payment, delivery, refund, product or website service, please contact us using the details below.
Grievance Contact: H. K. ENTERPRISES — Berry & Bubble
Designation: Customer Support / Grievance Contact
Address: E-501, Suramya Residency, Nikol, Ahmedabad – 382350, Gujarat, India
Email: info@berryandbubble.com
Phone: +91 9875030960
Please include your name, order number where applicable, contact details and a clear description of the complaint.
We will acknowledge complaints within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable grievance-redressal requirements. Where a different statutory deadline applies, that requirement will prevail.
If additional information is reasonably necessary to investigate a complaint, we may contact you. Any such request will not remove applicable statutory rights or extend a deadline where the law does not permit it.
20. Governing Law and Jurisdiction
These Terms & Conditions are governed by the applicable laws of India.
Subject to mandatory consumer-protection provisions and the jurisdiction of competent consumer commissions or other statutory authorities, disputes relating to these Terms will be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat, where legally permissible.
Nothing in this clause prevents a consumer from exercising a right to approach a competent authority or forum where permitted by applicable law.
21. Changes to These Terms
We may revise these Terms & Conditions to reflect changes in our products, website operations, fulfilment arrangements or applicable law.
The updated version will be published on this page with a revised date. Where required by law, we will provide appropriate notice or obtain consent.
Changes will not retrospectively remove mandatory consumer rights or alter obligations relating to completed transactions in a manner prohibited by law.
22. Contact Us
For questions about these Terms, orders, cancellations, refunds, delivery or other customer-service matters, contact:
Berry & Bubble — H. K. ENTERPRISES
E-501, Suramya Residency, Nikol, Ahmedabad – 382350, Gujarat, India
Email: info@berryandbubble.com
Phone: +91 9875030960
Website: https://berryandbubble.com/
We appreciate your trust in Berry & Bubble and aim to provide a transparent, reliable and customer-friendly shopping experience.
Berry & Bubble
Glow like berry, Shine like bubble.